Thank you for shopping with Trace’s Luxe Co. We are committed to providing you with exceptional products and customer service. To ensure a seamless shopping experience, please review our Refund Policy carefully prior to making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

a. Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 7 days of receipt. To process your claim, kindly provide:

• Clear photographs or a video showing the damage or defect.

• Images of the original packaging.

Upon review, we will offer either a full refund or a replacement product at no additional cost.

b. Incorrect Item Received

If you receive an item that does not match your order, please contact us within 7 days of delivery. We will:

• Arrange for the correct item to be sent, or

• Issue a full refund, including any associated shipping charges.

2. Non-Refundable Items

The following items are not eligible for a refund unless they are damaged, defective, or incorrect:

• Customized or personalized products

• Gift cards (non-refundable and not redeemable for cash)

3. How to Request a Refund or Replacement

To initiate a return or refund request:

1. Contact our Customer Support team at [Insert Contact Email] or [Insert Contact Phone] within the timeframe specified.

2. Include the following in your message:

   • Your order number

   • A detailed description of the issue

   • Photographs or video evidence, if applicable

Our team will assess your request and provide return instructions if necessary.

4. Refund Processing Time

Once your return is approved, your refund will be processed within [Insert Number] business days. Please note that refund timelines may vary depending on your payment provider.

5. Return Shipping Costs

• For returns due to our error (e.g., damaged, defective, or incorrect items), Trace’s Luxe Co. will cover the cost of return shipping.

• For all other returns, customers are responsible for the return shipping costs.

6. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us at:
📧 [Insert Contact Email]
📞 [Insert Contact Phone]

We are here to assist you and ensure a positive experience with Trace’s Luxe Co.

7. Policy Updates

Trace’s Luxe Co. reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this page periodically.

By completing a purchase with us, you acknowledge and agree to the terms outlined in this Refund Policy.